Payment policy

How you pay

Payments are processed securely by Razorpay, by card, UPI, netbanking or wallet. We never see or store your full card or bank details.

Your workspace wallet

Payments go into your workspace's wallet, and your plan is paid from the wallet.

AI credits and extra AI messages are also bought this way.

Your wallet balance is shown in Settings → Billing.

Prices, taxes and invoices

Prices are in Indian rupees, per user per month (or per year, billed upfront), as shown on our pricing page. GST is added where applicable.

You get a GST invoice for every payment, in your workspace's billing section.

Add your GSTIN in Settings → Billing for it to appear on your invoices.

Billing periods and renewal

A payment covers one month or one year from the day you pay. If you pay before your current period ends, the new period starts when the current one ends.

Renewal is not automatic today: we'll remind you before your period ends, and you renew from Settings → Billing.

If we introduce automatic renewal, we'll ask for your consent first.

Number of users

Your price is based on the number of users in your workspace when you pay. If you add users during a period, the new users are charged from your next payment.

Failed or pending payments

If a payment fails, no money is taken, or it is reversed by your bank or Razorpay, usually within 5–7 working days. If money left your account but your wallet wasn't credited, contact us with the payment reference and we'll fix it.

Contact

Questions about a payment? Email hello@nxtnet.in with your workspace name and payment reference.